Tell Us: Library Customer Suggestions

More connect your laptop workstations     Wed, 2019-11-20

Can we please get more connect your laptop workstations on the 1st floor? They are always filled up and not enough spots :(. Thank you so much for all that you do for us students! 

Library Response

Thank you for this suggestion!

This has been suggested to us a couple times in Fall 2019. I am happy to report that funds have been approved for a new pod of 4 Connect Your Laptop workstations. New monitors are on order, and we would hope to have this new pod set up in the Information Commons by mid-December.

Jeff Kuntzman
Department Head, Library IT

Access to a CD-ROM drive?     Thu, 2019-10-24

Is there a lab where I can have access to a CD-ROM drive? There are old images that I would like to scan and see.

Library Response

Thank you for this question!

We have 5 PCs with scanners attached in the library’s Information Commons. These PCs also have CD/DVD drives.

These 4 sit-down (and 1 stand-up) workstations are in the south end of the Commons near the Konica printer/copiers.

The workstations are available to all the library’s primary patrons, simply log in to the computer with your Passport ID and password.

These workstations have several different specialty scanners and are numbered HSL-P01D through HSL-P05D.

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Jeff Kuntzman / Library IT

Connect Your Laptop Stations     Tue, 2019-10-01

Can we please get more computers on the 1st floor with the connect your laptop workstations? These have been amazing for my productivity but I'm noticing that most days it is full now and hard to get a seat. Thank you! 

Library Response

Thank you for this suggestion!

In addition to yours, we have had a few other reports that with the advent of Fall, our current 8 Connect Your Laptop stations are sometimes all occupied. We’re happy students are finding these useful!

We will review the budget picture, and endeavor to add some number of additional stations during this fiscal year.

Jeff Kuntzman / Head, Library IT

Restrooms Housekeeping     Mon, 2019-09-30

The bathroom on the first floor, on the north end of the commons area, room "V23-1405", based on trash on the floor and my last visit to it, has not been cleaned since Thursday 9/26/19.

Library Response

Thank you for reporting.

We will keep an eye on that restroom and report to Facilities housekeeping.

Thank you.

Fit Desk Bike Cycle Station     Thu, 2019-09-26

The lowest setting on this Fit Desk Cycle is still too tall. I'm only 1/2 in shorter than the average height for women. It would be neat if they worked better for more sizes.

Library Response

Thank you for the comment and suggestion.

If we purchase any more stationary bikes we can take this into consideration and see if types exist that adjust smaller than what we have now. The library is thinking about purchasing some floor pedal units for checkout, and those types can be used almost anywhere and by anyone regardless of size.

Thank you.

Douglas Stehle
Dept. Head. Access Services

Public Patron Computer Stations     Fri, 2019-07-26
  1. Upgrade the guest PC's to windows 10?
  2. Have a few Mac's around for guest use.
  3. Have some guest PC's in study rooms.
  4. Have some "use your on PC" screens/keyboards available in study rooms.

Thank you.

Library Response

Thank you for the following feedback! Responses follow line by line.

1. Upgrade the guest PC's to windows 10?
We expect to have Guest PCs upgraded to Windows 10 sometime this fall.

2. Have a few Mac's around for guest use.
Currently our Guest computer access program uses a time reservation program that only works on Windows. We do not currently plan to expand this program to include Macs, which would involve staff time to investigate a new system, as well as budget for both new hardware and new software.

3. Have some guest PC's in study rooms.
The grand majority of the academic community brings and uses their own laptops in the rooms. Those users (campus faculty and students) have so far not requested that the library outfit study rooms with computers. In addition, public guests are encouraged to study in open areas and tables. The study rooms are intended for Anschutz campus students, faculty and staff and other CU affiliates, but not the general public.

4. Have some "use your on PC" screens/keyboards available in study rooms.
We do provide LCD screens (TVs) in many of the group study rooms and meeting rooms. The Service Desk has one circulating wireless keyboard and mouse that can be checked out for use in the group study rooms. Also, some meeting rooms (reservable by campus faculty and students) have dedicated wireless keyboards and mice that can be checked out to go with those room reservations.

Best regards,

Jeff Kuntzman
Head, Strauss Library IT
jeff.kuntzman@cuanschutz.edu

Mirrors in Popular Study Locations     Fri, 2019-07-12

Hello, I like to study by the window with the hi/low desks and more than once I have been startled by someone coming up to ask me something (I often wear headphones) so I was wondering if there could be some convex mirrors placed around the window facing areas that include desks, the walking desks etc. Thank you.

Library Response

Thank you for the suggestion. It is an interesting idea, very reasonable and a nice simple touch to try and add. It would probably be appreciated by other library users using the desks in these corner locations. We will consider it and see what we can do! Thank you.

– Douglas Stehle, Head of Access Services.

Toilet Seat Covers in Bathrooms     Tue, 2019-05-14

Can you add toilet seat covers to the bathrooms? That would be a nice to have since other buildings on campus have them.

Library Response

Thank you for the suggestion!

The library will ask about this through campus Facilities. It is not the first time our academic community has inquired about this for restrooms in the library. Generally speaking, campus Facilities has chosen not to install and provide seat covers because they are bad for plumbing.

Be well and good luck with the end of term and your final projects, tests, etc. We wish you the best success, and appreciate your feedback about the library experience. Thank you.

Douglas Stehle, Head of Access Services, douglas.stehle@cuanschutz.edu.

Finals and Room Reservation     Fri, 2019-05-03

I am a little worried about finals and room reservation. I have been reserving rooms to take my exams in and I have never had a problem but I know of two people in my program that reserved rooms (within the past week) and when they showed up to take their exam, someone was taking an exam in the room they reserved. Is it possible to have the reservation list on the door during finals week? I feel if you printed the schedule the morning of finals, it would be pretty accurate since people are already starting to reserve rooms. Also, maybe you can send out a mass email or announcement to all the programs reminding them that rooms are reservable and to check the schedule before going into a room that is reservable.

Thank you.

Library Response

Thank you for you the comment and suggestion.

We will start posting the reservation schedule to the Book It rooms again on weekdays, Monday thru Fridays. It may take us some time to get the process into place and start up again, and there are 26 rooms total. We stopped doing this when we added 16 more rooms to the system. Ten was easy to manage. I cannot promise it will be in effect during finals and for the end of this term, but we will try. Thank you.

Douglas Stehle, Head of Access Services

Reservation List For Bookable Study Rooms     Fri, 2019-04-05

Is it possible to have a reservation list showing all the time slots that have been reserved on the doors for all the single- and group-study rooms? It is frustrating when I reserved a room and someone else did not know about that and was taking their exam when I arrived. I personally did not feel comfortable to interrupt their exam in order to have the room back.

I understand there is a sign saying that the room can be reserved and students without reservation can use the room at their own risk. But hopefully, it can be more pronounced and more specific.

Thank you

Library Response

Thank you for the comment. We will try to work up something more pronounced and visually dramatic to encourage users to look up the schedule online and check. We can also consider returning to the posting of the daily schedule which we did when there were only ten rooms on the system. Any posted sign produced at one time of the day can be out of date within hours, and booking of the rooms by the students is growing. As more rooms are added to the system, the time it takes to keep a posted schedule current and walk around and post becomes questionable. But we see your point and maybe a one-time posting each morning is better than nothing. We had hoped to save some time and efficiency but will consider returning to the routine especially if we continue to hear the same from other students. Thank you.

Douglas Stehle, Dept. Head, Access Services.

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