Tell Us: Library Customer Suggestions

Quiet on 2nd Floor--what is "quiet"?     Wed, 2018-09-19

Hi, so in the Quiet Zone of Level 2. Is it suppose to be quiet, even if there is a group sitting in the group study. Because if it is suppose to quiet, then the group doesn't understand that other people can hear them too. So I suggest posting a paper on the door to say to be quiet because other people can hear you outside the room. 

Library Response

Thank you for the comment.

We will consider posting signs on the inside of study room doors to note that second floor is designated as the quiet floor and ask groups to be considerate and work with lower voices best they can in their group work. Quiet on the second floor does not mean silent nor does it mean no talking. It is inevitable that study rooms on second floor will draw groups, and that groups will have conversations in those rooms. Generally speaking we hope that users in open areas of second floor use soft voices and that groups in rooms respect the fact that noise from their voices can go through walls, the door, and the glass windows. The rooms in the library are not sound proofed in any special fashion.

There is not a picture perfect solution to noise control in an academic library like ours in my opinion. It takes a combination of user self-control, awareness and courtesy, administrative staff monitoring and "policing", and perhaps enhanced and more notable signage. Currently part of the library's approach is to ask students to speak to other users and let them know they can be heard and ask if they can quiet down a bit. That said, you can always report noise problems to the service desk on our first floor and library staff will look into the situation, make some assessment, and help if we can by alerting users they are being too loud according to others in the area. Some users react well to this; other users on occasion do not. The library staff can inform and at times warn users about loud voices but on the other hand, staff cannot truly police these matters all the time with success. It depends. If you speak to a user or group about them being too loud and the problem continues, please report it to the service desk and staff in the library can take a listen and try to intervene. 

The library is working to fix some of the acoustic masking system in the library--some of it is not working and in need of new parts. We hope getting that system back online will improve things a bit, but it is unclear whether group work and conversational noise in the rooms will be contained better and not bleed out. We will have to see once the system is fixed and reset.

Thank you.
Douglas Stehle, Head of Access Services, douglas.stehle@cuanschutz.edu

Temperature in Study Rooms     Fri, 2018-09-14

Comment/Suggestion: The library group study rooms are very hot, is there a way to increase air circulation?

Comment/Suggestion: The library study rooms get really hot. My group and I usually have to leave the door open, which is inconvenient to the people that are quietly studying right outside.

 

Library Response

Thank you!

Due to a number of reports by patrons this week, the library has reported the pattern to Facilities and requested that various areas and study rooms on 1st and 2nd floors be cooled down due to the unusual temperatures. Thank you for submitting over Tell Us.

Douglas Stehle

Head of Access Services, Bldg. Administrator, douglas.stehle@cuanschutz.edu, 303-724-2139

Reading Room After-Hours Access     Fri, 2018-08-24

Comment/Suggestion: The reading room has been our go-to study location since last year. We are grateful for the new renovations and would love to continue using this space. I tend to stay on campus during later hours so keeping it open after library hours would be much appreciated.

Comment/Suggestion: I miss having the reading room open past the closing time of the library. It is definitely my favorite space in the library to use, but I understand that there is the worry of the set-up for the next day's events being disturbed. Perhaps there could be an explicit sign of some sort of statement for not moving the furniture? Thanks.

Library Response

Thank you for the comments. We appreciate your perspective. We did make some changes over the summer with renovations to the Reading Room. The Reading Room is being utilized more and more for events by various campus units and can be used during regular public hours of the library for studying by individuals and groups when not in use for meetings.

Readiness for next day events and setup of the room for EMS-scheduled meetings is one core reason we decided to lock the space at night. The library also sought additional safeguards for the valuable exhibits in the art gallery adjacent to the Reading Room. Unfortunately, locking the art gallery also locks off the reading room. However, seating capacity in the rest of the facility seems very adequate with many study rooms and open study areas. After-hours observation indicates the library is not full and seats or rooms are available. I like the Reading Room, too, as a quiet, tucked-away spot and hope you will continue to use this space during the day when it is not in use for events. We discourage the removal of tables and chairs from the Reading Room and have signs up that say so, but the library does not wish to discourage users from moving the tables around to make desirable configurations in the room for diverse purposes.

The library will continue to monitor academic user sentiment on this topic over the next year. Thank you and enjoy the library and its many spaces.

Douglas Stehle

Head of Access Services, Bldg. Administrator, douglas.stehle@cuanschutz.edu, 303-724-2139

Broken Link for Military Health Care Facilities     Wed, 2018-08-15

This page (http://hslibraryguides.ucdenver.edu/c.php?g=259562) has a broken link with the text "Military Health Care Facilities".

Library Response

Thank you for letting us know about the broken link on the Veterans Health guide. The "Military Health Care Facilities" link has been updated.

Best wishes,

Dana Abbey

Critical Care Toxicology Omission     Tue, 2018-07-17

You have an e-book called Critical Care Toxicology that we use in our teaching (I am a Professor of Medicine). However, on your topic list of books under Pharmacology and Toxicology it is not listed, creating a little confusion for some of our rotators.

Thanks!

Library Response

Thank you for alerting us to the omission.  We have updated the E-books page and now this title is included in the “Pharmacology and Toxicology” subject section.

Thanks!  Please let us know if you have any comments or suggestions regarding the E-books page.

Yumin Jiang
Head, Collection Management

24/7 Badge Access Guidelines     Fri, 2018-06-01

The badging policy at the HSL creates an unnecessary hurdle.

I am a CU Resident who attempted to use the HSL on a Friday afternoon to work on a research project after unexpectedly finishing a bit early in clinic. As a Resident, I have been assigned 5 badges, with the CU badge being the one used by far the least. Given the unexpected nature of this trip to the HSL, I did not have my CU badge, but did have my UCHealth badge. I was told that this badge was not acceptable proof of being CU affiliated, despite it saying Resident Physician on it.

I gather that it is apparently too difficult to get badge access readers on the same campus to be able to read badges from "separate" institutions like UCHealth and CU. And apparently there is a concern that "anybody could get a UCHealth badge". However, I believe that the judgment and ability of the Library staff can be trusted to look closely at a UCHealth badge and determine if that person needs to be kicked out of the HSL at 5 PM.

Library Response

Thank you for the comment.

I appreciate the inconvenience of being asked to leave the library at closing time. Thank you for your cooperation with library staff and our policy. The 24/7 service provision has proven to be extremely popular with our affiliated users. We ask all users who do not have the proper ID per the policy to leave the library at closing time. While not always perfect, this strict approach helps to assure security of the premises and safety of University personnel staying in the library after closing time. We do not make case-by-case judgments about other organizations’ ID badges. To remain in HSL after-hours, users must have and physically show one of the AMC ID badges listed by the policy (opens in a new window)  While I recognize the inconvenience of this for you, we enforce the rule in good faith consistently for the good and safety of all.

I hope you will continue to use the Health Sciences Library and our resources for your research and clinical needs.  Please contact me if you have further questions or concerns.

Thank you.

Douglas Stehle. Head of Access Services. douglas.stehle@cuanschutz.edu

Back/Shoulder Therapy Devices For Use In Library     Thu, 2018-05-17

During long marathon study sessions in the library my back and shoulder seize up. I've been to the campus wellness center for massages and I've been told that my neck and back muscles are super tight and adhered. It would be great if the library could provide devices in a specific area (i.e. the study zone or by the first floor active desks) for muscle rollers and trigger point therapy devices. These types of therapy items would allow students, faculty, and staff to work in the library for long hours while keeping stress and pain at bay.

Library Response

Thank you for the ideas. We will consider it. We appreciate your input and are glad you enjoy using the library as a place to work and study.

Thank you.

Douglas Stehle, Head of Access Services. douglas.stehle@cuanschutz.edu

Coffee Options Around the Library     Thu, 2018-05-17

As a student here, I use the library daily. Sometimes I would really like a nice cup of coffee but LostCoffee at 21 Fitz and Dazbog are closed. There are two options, the Keurig machine, which are nice if you liked brewed coffee, or the "Gourmet Coffee" machine that is tucked over by the bathrooms on the first floor. This machine dispenses awful tasting liquids passed off as popular beverages. Would the library consider replacing this machine (that I doubt gets many repeat users) with a better option provided by Canteen?

By replacing this machine, I would bet grades would go up campus-wide!

Library Response

Thank you for the comment. The library will pass this along to other campus parties and deciders like University Facilities which oversees the vending contract with Canteen. To some degree the library does not have control over the vending equipment placed in our building. The coffee machine in question is a low-priced option, and we would not disagree that the quality of the cup is what it is for the price. Many library users have opted to use the Keurig machines throughout the library as an better-tasting alternative. We will continue to let the University know that some students feel better coffee vending options are needed in the library. Thank you.

Douglas Stehle. Head of Access Services. douglas.stehle@cuanschutz.edu

Keeping the Study Zone Clean     Mon, 2018-05-14

Hello! I know with it being finals season, many more students are spending most of their time at the library; which means many of their meals/snacking take place here as well! Unfortunately, this has left some of the areas/flooring in the Study Zone not as clean as it could be. I've noticed crumbs/food debris particularly in the small and large group study rooms. Do these floors get vacuumed by the cleaning staff? I know that this staff works very hard to keep this building in good repair and that vacuuming may be too much of an additional task, so would it be possible to store a lightweight vacuum and/or broom/dust pan in the Study Zone so that students can clean up after themselves? I'm currently studying with a collection of food crumbs under my table, and I think my studying experience would be more positive, if we could tidy this up! I definitely wouldn't mind cleaning up the Study Zone myself, and hope other students would be encouraged to do their part in making sure this awesome study area remains in good order! Thank you for considering!

Library Response

Thank you for the comment.

The library will provide and put a lightweight manual vacuum in the study zone and store a little broom with dust pan in the study zone's kitchen. No problem. Easy to try out. Thank you.

Valuable assistance I received from staff     Sat, 2018-05-05

It's a pleasure to share with your library administration the valuable assistance I received this morning from your very adept and enthusiastic and knowledgeable, Jason. He helped me find some very difficult textual materials and enter the ever-changing world of online research ! Jason is GREAT !

Library Response

Thank you for the comment.

We have passed along your praise to Jason, and we agree Jason is a great member of our team! He recently came onboard into a full-time position in the library having served part-time in another department. Jason brings a wealth of valuable skills and background to our library and customer services. Thank you for noting his excellent service assistance to you and your needs. Our service desk staff enjoy helping patrons with their research anytime.

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