Tell Us: Library Customer Suggestions

plastic forks and spoons     Wed, 2018-05-02

Plastic forks and spoons would be nice to have provided at the library.

Library Response

Update:  May 14, 2018

Fiscal policies do not allow for the purchase of utensils, however the library was successful in obtaining a donation of plastic silverware.  The utensils should be available soon in the Study Zone and Lounge.  If there are questions, or if others would like to contribute by donating plastic utensils, please contact Melissa De Santis, Director at (303) 724-1748 or melissa.desantis@cuanschutz.edu.  Thanks for the suggestion!

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May 2, 2018 - Initial Response:
Thank you for the comment.

We are looking into options for this and perhaps can provide something for the study zone kitchen and kitchen area in the outside library lounge. It might be better to provide some permanent utensils in each kitchen area and hope student users would return and keep the forks and spoons in the spaces and clean them after use for general sharing versus putting out plastic. We will consider. Thanks.

Lockers in Library     Tue, 2018-04-24

It would be really great if the library had lockers on the premises that students could use for the day, week, semester, or academic year. My undergraduate campus library had this and it made accessing my textbooks possible! 

Library Response

Thank you for the feedback—we try our best to take student input seriously and in a problem-solving manner. This is a suggestion that comes up occasionally from Anschutz students.

It gets a little more complex than we may think to provide lockers in a library like ours in an efficient manner. Over the years I’ve spoken to various libraries which provide lockers and there are mixed opinions and various pro/con experiences. There are factors of cost, functionality, policy, and security/risk issues along with noise issues. The library would have to provide some staff capacity around their maintenance and coordination even if the lockers were mostly self-serve. One of the challenging factors is location and where to put lockers in the library, whether to have them in multiple locations or a single spot, etc. The opening last fall in 2017 of the lounge outside the library's front doors is one likely candidate although not ideal in some ways. There may be a few spots in the library (presumably on first floor because 1st floor is already noisy) that we can consider. Whether the lockers are accessible to the general public is another question; or would they be only for the academic community and if so how is that managed? When the second floor study zone went through concept design, lockers were considered but being that second floor in HSL has been embraced as the quiet floor by the student academic community that idea faded. There are some real pros and cons for library operations in having lockers for users. We had them at the old downtown campus library and there were some problems and issues, but they did serve a good purpose to some students at times.

We will look into this again, and my sense is to start with any guidelines and rules the University and campus may have in regards to providing lockers whether from a Facilities point of view or security point of view.

Thank you for your comment.

Douglas Stehle, Head of Access Services and Bldg. Administrator. douglas.stehle@cuanschutz.edu 

Book purchasing recommendation     Wed, 2018-03-07

Comment/Suggestion:
Any chance the library could purchase this book: "The 21st Century Take on Observational Studies: Using Real-World Evidence in the New Millennium"? Any information that helps design meaningful clinical studies is much needed. 

Library Response

Hello,

Thank you for contacting the Library about books on clinical study design.  I looked up the book you inquired about, and found that the report is mostly drawn from comments made during a webinar.  We usually don’t purchase reports like this.   

The Library does have some books on this topic.  Here are some examples:

Clinical trials study design, endpoints and biomarkers, drug safety, and FDA and ICH guidelines

Applied longitudinal data analysis for epidemiology: a practical guide

Designing clinical research

 

If you need more help in researching the topic, you might want to contact our reference librarians by going through our online reference service at:

http://hslibrary.ucdenver.libanswers.com/index.php

 

Hope this helps!

 

Yumin Jiang

Head, Collection Management

yumin.jiang@cuanschutz.edu

Printing system     Wed, 2018-02-21

Comment/Suggestion

I come to this beautiful library mostly to take online courses. I find your printing system confusing and complex. Being a member of 3 different library districts where I print and make copies regularly I so much would like to see a simpler and more user friendly printing and copying system.

Library Response

Thank you for providing us this feedback.

When we implemented this system (EFI PrintMe) in 2016, we did so after receiving a lot of feedback over the years from Anschutz students using the library who wanted a “pay at the pump”, credit card enabled system that would also enable printing directly from users’ own laptop computers.  While we appreciate that the system can appear complex at first, it does offer multiple ways to print, including 1) printing from your own USB drive, 2) by uploading your documents securely to the cloud, or 3) by installing the print driver on your own device and then printing directly from your device. While we know there’s an initial learning curve, we do get good feedback and we know that many students do take advantage and appreciate the new “pay at the pump” along with the ability to print from your own laptop.

  • How to print: short, instructional videos on use of the system available here: https://vimeo.com/groups/472738
  • Alternative to PrintMe: if printing from our hard wired computers here in the library, this option appears as “Student_Printing_Library on pay2print”. The price is .10/page, but only black and white single sided is available. This alternative system is funded through a printing account students can create by visiting Anschutz Campus Printing Services.

If you experience any problems with printing on the PrintMe system, we highly encourage patrons to first check in at the Library Service Desk, and for tougher problems please contact Library IT at 303-724-2167. If unable to meet with you right away, we will follow up with you as soon as we can.

Soon we hope to offer a large poster with simplified PrintMe instructions next to our 1st floor South printer in the near future. We also have a web page about our printing options . It’s a high priority for us to look at the web page and make it more user friendly in 2018.

Sincerely,

Jeff Kuntzman / Head, Library IT

 

Oxford English Dictionary subscription     Thu, 2018-02-15

Comment/Suggestion

Can the HSL subscribe to the Oxford English Dictionary (OED.com). There have been a couple times when I've been interested in the etymology of a medical term in order for me to better remember obscure words but I've been frustrated with online searches to find the word etymology / root / derivation. Or is this already available in an online or physical copy of a medical dictionary to which the HSL is already subscribed?

Library Response

Thank you for contacting us regarding medical dictionaries.  We do have access to a few dictionaries and classifications.  Here is a list of those resources:

https://library.cuanschutz.edu/ebooks/subject/Dictionaries-Codes-Classification

For your needs, the Stedman's medical dictionary (http://proxy.hsl.ucdenver.edu/login?url=http://online.statref.com/dictionaryhelp.aspx?type=dictionary&grpalias=CU) may be a good resource to look up.  Please let me know if you have any questions.

Thanks!

Yumin Jiang

Head, Collection Management

 

Standing desks with docking stations     Thu, 2018-02-15

Comment/Suggestion

It would be great to have standing desks with computer monitor(s) on adjustable arms and a mini-display port/thunderbolt. HDMI, VGA, DVI adapter so we can watch lectures without falling asleep and still take notes on our own laptops

Library Response

Thank you for the comment and ideas. The library is experimenting now with creating some docking stations at certain pods in the computer area of the first floor. We have removed thin client stations from that pod, and are setting up equipment for users to plug in their own laptops to a larger monitor. I’m sure future instances and changes like this could incorporate consideration of height-adjustable options on our computer pods. And perhaps over time the library can offer more height-adjustable standing desks with monitors attached for uses similar to your idea. Thank you.

Douglas Stehle - Health Sciences Library

EndNote on library computers     Wed, 2018-01-31

Greetings! Thanks for collecting comments and suggestions. 1) Can computers in the library be equipped with EndNote?

Library Response

Thanks for this inquiry!

We have plans to get Endnote installed on all the computers in the library.  So far we have it installed on our Virtual Workstations as well as the laptops for student checkout. We have yet to install it on our Stats Workstations and the Macs, we will get to it as soon as we can.

Jeff Kuntzman / Head of Library IT

 

Roitt's Essential Immunology     Tue, 2018-01-16

Comment/Suggestion

Hi. I am not able to access the Roitt's essential immunology e-book. Will you be able to help?

Library Response

Thank you for contacting the library regarding the Roitt's Essential Immunology e-book.  This book is part of an e-book collection purchased by the entire CU system libraries.  Unfortunately there is a limit on how many users can open the book at the same time, and you probably saw a message saying that the book is being used.  You may want to come back some other time.  If you are seeing other kinds of error messages, please let us know and we will work with you to troubleshoot the problem.

Thanks! 

Yumin Jiang

Head, Collection Management

 

New England Journal of Medicine     Wed, 2018-01-03

Comment/Suggestion: Multiple times I have needed to access a NEJM article older than 1990 but was unable to do so easily because the Health Sciences Library doesn't carry a subscription that includes older volumes. NEJM is a first-tier medical journal that often publishes landmark studies, and because of this, I think the library should pay for access to older volumes - ideally for whatever NEJM makes available online. Thank you.

Library Response

Hello,

Thank you for contacting the Library about NEJM.  Our print holdings of the NEJM does go back to the beginning of the publication, but our online subscription coverage only goes back to 1990.  To access the earlier issues requires additional cost.  Since request for older issues haven’t come up in recent years, we feel that our limited budget is better spent on new journals or databases that people ask for.  For occasional search of the older articles, you might want to use our excellent document delivery services:

http://library.cuanschutz.edu/interlibrary

This service is free to CU Anschutz faculty, staff and students.  Please let me know if you have any questions.

 

Yumin Jiang

Head, Collection Management

Search @ HSL (Primo)     Thu, 2017-08-17

Your new Search HSL does not work. The previous one worked just fine. Please go back and restore to the previous one, which was ugly but worked well.

Library Response

Thank you for this feedback.

There’s no going back now to the old system!  While we appreciate your comments about that system, we had been on it for many years and it was at end of life from the vendor.

If you would like to send your specific concerns and questions to me, jeff.kuntzman@cuanschutz.edu , I’d be happy to find out what is going wrong and work with you. 

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